You can use this letter to make a complaint about social services, for example if you’re unhappy with the amount of support available to your family or the way decisions have been made.
You have a right to request any recorded information held by a public authority. This is known as a ‘Freedom of Information request’. Some information may not be given to you because it is ‘exempt’, for example because it would unfairly reveal personal details about somebody else. Use this letter to make a Freedom of Information request.
You have the right to ask any organisation that processes your personal data for a copy of the information they hold about you. This is known as a ‘subject access request’ under the Data Protection Act. Use this letter to make a request.
Councils must be able to demonstrate that they’ve reached a decision fairly and rationally – use this letter to find out why the council has decided that your child isn’t eligible for support. There are separate letters for parents living in England or Wales.
Use this letter to ask for an assessment of your child’s needs or your needs as a carer. There are separate letters for parents living in England or Wales.
If your (or your child’s) needs have been assessed but you’ve been waiting a long time for support, the authority might say that it needs to do a new assessment before it can progress your case. If you’re worried that agreeing to a new assessment will cause delay, but refusing will label you as ‘uncooperative’, use this letter to get your concerns on the record.