Tag Archives: Lottery

Another Lucky Lottery Member Wins Big!

Lottery Manager Sharon Bowen presents Mrs George with her cheque

Lottery Manager Sharon Bowen presents Mrs George with her cheque

Mrs George of Llangunnor in Carmarthen has become the latest winner of our “Count Me In” Lottery, winning the £1,500 prize.

Mrs George visited us at our Carmarthen head office to pick up her prize and told us that she has a very personal reason for supporting us through our lottery.

Mrs George said: “My nephew Jonathon was born with Down’s Syndrome. He is now 35 and we feel very fortunate that he has been able to lead a full and happy life. He even has a better social life than I do and has gone on to have a job – all things that we never thought could be possible! We have been fortunate as a family and I wanted to give something back to help other families facing the same challenges as we did. When I heard about Cerebra and the excellent work they do, it was my pleasure to support them through their lottery. I was never expecting to win anything but it has come as a lovely surprise just before Christmas!”

Cerebra’s “Count Me In” Lottery is a great way to support the work that Cerebra does and by donating just £1.20 every week, it offers supporters the chance of winning £1,500, just like Mrs George! For more information on how to join please call our lottery helpline on 01267 244218 or visit our lottery page.

Another Lucky Lottery Player Wins Big!

Mrs Nash and her winner's cheque

Mrs Nash and her winner’s cheque

We would like to congratulate another very lucky lottery winner.

Lilian Nash from Tonypandy won the weekly prize of £1,500 and sent us this lovely picture of herself holding her winner’s cheque.

“I would like to say a big thank you for my luck in winning your lottery and for all the work you did to help my grandson when he was younger,” Lilian said.

We would also like to say a huge thank you to Lilian, who donated £100 of her win back to us.

Our ‘Count Me In’ Lottery is one of our best fundraising initiatives and helps us to fund much of the support we provide to children and their families.

If you would like to find out more about our ‘Count Me In’ Lottery and find out how you can join and be in with a chance of winning the weekly £1,500 prize, check our lottery pages.

 

Complaints

Cerebra’s Count Me In lottery is committed to providing excellent levels of service. We are constantly striving to meet the rising expectations of our members, and we welcome feedback on where our services can be improved or where your expectations have not been met.

If you have a complaint:

Step 1 – Initial complaint

Issues of concern can usually be resolved by talking them through with the person you first dealt with or another member of our staff. A telephone log sheet is completed when the call is made, recording the callers contact details, who took the call, nature of the complaint and how the complaint was resolved.

However, we recognise that sometimes this may not be appropriate, or you may feel your concerns have not been properly addressed after talking them through with us.

If this is the case, then you can follow our complaints procedure so that issues and concerns can be raised with management and addressed appropriately.

Step 2 – Write in

If we haven’t reasonably met your expectations, you can write or email to the Promoter (Head of Fundraising). Please tell us:

· The nature of the complaint

· When it happened

· Who dealt with you

· What you would like us to do to put things right.

This helps us to fully understand the nature of your complaint and begin our investigations.

Once we have received your complaint the manager or one of his/her colleagues will acknowledge receipt of your letter in writing within 48 hours and you can normally expect a full written response within 10 working days of this acknowledgement. Our aim is to resolve the complaint to your complete satisfaction at this level.

Step 3

If, at this stage, you still feel that your concerns have not been fully addressed you can refer your complaint to the Independent Betting Arbitration Services (IBAS):

Independent Betting Arbitration Service (IBAS)

PO Box 62639

London

EC3P 3AS

0207 3475883

www.ibas-uk.com

The Cerebra Count Me In lottery is licenced and regulated by the Gambling Commission. Licence no. 005059. http://www.gamblingcommission.gov.uk/

Terms and Conditions

Terms and Conditions for Cerebra’s Count Me In Lottery

  1. No person under the age of 16 shall be able to enter the lottery.
  2. No member of Cerebra’s staff or their family may participate in the lottery.
  3. The draw shall take place each week.
  4. The Promoter shall determine the prizes from time to time.
  5. Each draw shall take place at Cerebra’s office.
  6. All prize winners shall be notified by phone or post and a cheque will be sent to the entrant’s registered address.
  7. A unique number will be allocated by the Promoter to each entrant.
  8. The number allocated will remain the same for the period of the person’s participation.
  9. There are no restrictions on the number of entries one person can make.
  10. Cancellation of a direct debit is the Player’s responsibility and any monies paid in advance are non-refundable. We request that you confirm in writing your intention to withdraw from the scheme.
  11. In the event of a dispute the Promoter’s decision will be final and no correspondence will be entered in to.
  12. The letter you will receive from Cerebra indicating your unique number is not proof of entry in to the draw; however, the drawing of funds from your nominated bank account will constitute such proof.
  13. The Promoter reserves the right to delay or otherwise reschedule the draw should the Promoter deem it necessary.
  14. Cerebra’s lottery is registered with the Gambling Commission under The Gambling Act 2005. Official Promoter is Mr Mark McArdle, Cerebra, Second Floor Offices, The Lyric Building, King Street, Carmarthen, SA31 1BD.
  15. For a full list of past winners please write to Cerebra’s office.

Social Responsibility

Cerebra are committed to providing a secure, fair and socially responsible service and to endorse responsible gambling amongst members of the public.

The Gambling Commission regulates gambling in the public interest. The regulatory framework introduced by the Gambling Act 2005 is based on three licensing objectives:

  1. Preventing gambling from being a source of crime and disorder, being associated with crime and disorder, or being used to support crime.
  2. Ensuring that gambling is conducted in a fair and open way.
  3. Protecting children and other vulnerable persons from being harmed or exploited by gambling.

Cerebra is committed to protecting children and other vulnerable persons from being harmed or exploited by gambling.

Under age Gambling: It is illegal for individuals under the age of 16 to enter into a lottery. When joining the lottery individuals will be required to sign a declaration confirming that they are 16 or over and may also be required to provide their date of birth. Any individual found to be under 16 will not be able to purchase an entry into the lottery. If upon winning any individual is unable to prove that they are 16 or over then any winnings will be forfeited.

Gambling Limits: Cerebra imposes limits on the value of entries into a lottery that can be purchased by an individual.

Self-Exclusion: On request, we will close any player’s lottery membership(s) for a minimum period of six months during which time the membership(s) cannot be reinstated. During this period we will also try to ensure that the individual does not try and open a new membership. We will provide any player with a full history of their lottery membership, including complete payment and winnings history upon request.

If you want to have a break from gambling you can email us at enquiries@cerebra.org.uk with your name, address and membership number(s). We will then close your membership(s) for a minimum period of 6 months, during which time it will not be possible for the account(s) to be re- opened for any reason.

Responsible Gambling: Whilst the majority of people do gamble within their means, for some gambling can become a problem. It may help you to keep control to remember the following:

  • Gambling should be entertaining and not seen as a way of making money
  • Avoid chasing losses
  • Only gamble what you can afford to lose
  • Keep track of the time and amount you spend gambling

Problem Gambling: If you are concerned that gambling may have taken over your (or someone else’s life) then the following questions may help you find out:

  • Do you stay away from work, college or school to gamble?
  • Do you gamble to escape from a boring or unhappy life?
  • When gambling and you run out of money, do you feel lost and in despair and need to gamble again as soon as possible?
  • Do you gamble until your last penny is gone, even the fare home or the cost of a cup of tea?
  • Have you ever lied to cover up the amount of money or time you have spent gambling?
  • Have others ever criticised your gambling?
  • Have you lost interest in your family, friends or hobbies?
  • After losing, do you feel you must try and win back your losses as soon as possible?
  • Do arguments, frustrations or disappointments make you want to gamble?

The more you answer ‘yes’ to these questions, the more likely you are to have a serious gambling problem. To speak to someone about this contact the GamCare confidential helpline on 0845 6000 133 or visit their website www.gamcare.org.uk for further information.

GamCare is a registered charity that provides confidential telephone support and counselling to anyone who is affected by problem gambling.

The Cerebra Count Me In lottery is licenced and regulated by the Gambling Commission. Licence no. 005059. http://www.gamblingcommission.gov.uk/

Win Big in Our New Year Bonanza Draw!

Start 2015 with a bang by winning £10,000 in our very special New Year Bonanza draw!

Our ‘Count Me In’ lottery is a great way to support Cerebra. For just £1.20 a week you could have the chance of winning £1,000 every Thursday.

In our New Year Bonanza Draw, instead of claiming the usual £1500, one very lucky winner will be bagging themselves a very nice £10,000 which is sure to put a smile on your face!

Both existing and new lottery supporters will be eligible to win this exciting prize and there is no limit to the number of tickets you can have- you can increase your chances of winning even more by having more than one ticket a week!

Of course, as well as standing the chance of winning yourself, you also help Cerebra to continue with its work and provide on-going, practical support to children and their families.

Without our loyal, regular supporters, we simply wouldn’t be able to reach out to the many thousands of children and families that need our help each year so do something great this year and join Cerebra’s “Count Me In” Lottery!

Joining our “Count Me In” Lottery couldn’t be easier! You can join on our website or call our Lottery Manager Sharon Bowen on 01267 244218.

Can we count you in?

£1500 winner

Paul Slade and his dog DjangoAnother Cerebra supported has been counted in!

Another Cerebra supporter has won £1500 in our Count Me In Lottery!

Paul Slade, pictured with his dog Django, one the weekly prize by taking part in our lottery. Every week a new winner is crowned after donating just £1.20 a week.

The money raised through our lottery is vital to supporting children and young people with neurological conditions all over the UK.

Our lottery is the quickest and simplest way to show your support. Just click here to learn more and find out how to join.

Congratulations Paul!

Supporter wins £1500

Myra with her chequeAnother Cerebra supporter has won £1500 in our Count Me In lottery!

Myra, from Berkshire, is one of our latest supporters to be crowned a winner in our Count Me In lottery.

The Cerebra Count Me In lottery is an easy way to donate to the charity, allowing our supporters to give regular, simple donations to help children with neurological conditions across the UK – whether it’s funding vital research or paying towards direct intervention.

Every week a winner is chosen at random from our lottery members, receiving a prize of £1500.

Myra generously gave back a portion of her winnings, telling us: “It’s only right you should share in my good fortune.”

Everyone at Cerebra congratulates Myra, and all our other winners, and says a big thank you for the continued support.

If you’d like to be counted in follow this link to read more about our lottery and how to join. Make a positive difference today!

Another happy winner!

Mr Wollaston and his chequeAnother happy supporter has won £1500 in Cerebra’s Count Me In lottery.

Mr Wollaston from Essex recently won the £1500 weekly prize in our Count Me In lottery. He told us “I haven’t decided yet what it’ll be spent on, but a holiday is high on the list!”

The lottery is easy to join and costs just £1.20 a week. Every week someone wins £1500. The money raised goes towards paying for direct, on-going support for families of children with neurological conditions and funding important research into causes, treatments and interventions.

If you’d like to learn more about our lottery click here or call 01267 244218. Count Yourself In and make a positive difference today!